Can Twitter really help your business? Or is it just another place on the web to waste time.

This is something I get asked all the time by clients, prospective clients and just about anyone else I meet and chat with. Heck, my mom called me a few weeks ago just to ask me, “what is Twitter?” So if it’s reaching my mom, who is somewhat computer savvy, it’s probably something we all want to figure out how to interact with.

But the question still remains – can Twitter help your business?

The answer…well, yes…and…no.

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There are a number of questions I get asked often by my clients about developing and growing their business using their websites.

But I’d say one question is asked more than any other – “how do I get (more) traffic to my website?”

So last fall I began mindmapping all the ways I could come up with to get more website traffic. My first goal was to reach 100 ways to get more visitors. I quickly, however, crossed that boundary into 147 ways. Then I stopped listing them and taught a couple of teleclasses from my list.

Some time in January, I picked the list back up and started adding to it. Soon, I was past 200 ways to get more traffic. And I settled on more than 220 different ways to get more website traffic. I’m sure the list will continue to grow, and I’ll definitely continue updating the materials I have.

So now I had this list of all these ways to get more website traffic – the next thought, “what should I do with it?”

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Is it wise to use your business to hurt people?

You’d probably agree with me that it’s certainly not wise to hurt your customers or potential customers. That seems pretty clear, doesn’t it?

But what about the people you work with or who work for you? Is it okay – is it appropriate – to hurt, abuse or cause your staff, peers or partners to suffer simply because they work with you?

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The internet is almost magical. 

Think about it…you put up a few pages of text on a website and you have the potential for a business. People can view your site, read your copy and decide if they want to work with you. And blogs make it even more magical. You can easily write more content and your visitors can engage you and create conversation – increasing the possibilities that they might work with you.

Yet while the internet is magical, for many it provides false hope. So many business owners and service providers believe that simply having a website or blog alone will generate more clients. Nothing could be farther from the truth.

Launching a blog or website – on its own – may not change your business at all.

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THIS OFFER HAS ENDED!

You may have heard that we’re expecting our fourth child sometime in the next couple of weeks. My wife, the kids and I are extremely excited and are looking forward to meeting this new little Miracle (sorry, couldn’t resist).

At the same time, I’ve been looking for an interesting and fun thing to do with another birth in my life – one of a website nature. And I think I’ve done it:

Until noon, eastern, on Sunday, August 30th, I’m going to sell my business-ready, template-based websites for the absolutely insane low price of $350. No typo, I mean three hundred and fifty dollars. Sounds pretty good, huh?

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I blog for a number of reasons. The primary reason, however, is to create interesting and engaging conversations with the hope that those conversations turn into long-lasting relationships. And, of course, some of those relationships will turn into business opportunities. But I’m not blogging first and foremost for business. I’m truly blogging for the conversation.

Just a couple of days ago I asked the question are you the whole or just part of the whole? That lead to a very interesting conversation around whether we look at ourselves as whole beings or beings made up of parts. I’ll let you read and add to the conversation, if you like.

So when I was considering Darren Rowse’s lastest Writing Project, I wanted to write something that tied into that conversation. Yeah, sure, I could write the standard, top 5 blogging tips list. But that’s boring, really.
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As he does often, Seth Godin grabbed my attention yesterday with his post titled, May I Help You?. It’s short, sweet and to the point. So� here it is in� its entirety.

“May I help you?”

… is almost a useless thing to say.

If you want to end a conversation with a teenager, just ask, “How was school today?”

If you want to end a conversation with a customer, just ask if you can help. Instead, ask, “can I get you a hot drink?” or “what’s the worst thing about your insurance company?” or “one slice or two?”

I couldn’t agree more. You see, your clients/customers/patrons don’t often know what they need. They only know something isn’t working – which is why they’re searching for you in the first place.

If you ask them what they need, they’ll likely give you answer. But that answer will be pointed directly into the problem their facing. It’s highly unlikely it will lead them to a solution. Otherwise, they wouldn’t need you.

It’s much more effective to first listen to their story a bit and then ask specific and pointed questions that will help you identify further their need. The best questions can even get them thinking about the solution as though they thought of it themselves.

I find this the most effective method, when it works. Why? It puts the client back in power over their business. And ultimately as a coach or consultant that’s what you want.

How do you engage your clients/customers that unveil the solution?�