As he does often, Seth Godin grabbed my attention yesterday with his post titled, May I Help You?. It’s short, sweet and to the point. So� here it is in� its entirety.

“May I help you?”

… is almost a useless thing to say.

If you want to end a conversation with a teenager, just ask, “How was school today?”

If you want to end a conversation with a customer, just ask if you can help. Instead, ask, “can I get you a hot drink?” or “what’s the worst thing about your insurance company?” or “one slice or two?”

I couldn’t agree more. You see, your clients/customers/patrons don’t often know what they need. They only know something isn’t working – which is why they’re searching for you in the first place.

If you ask them what they need, they’ll likely give you answer. But that answer will be pointed directly into the problem their facing. It’s highly unlikely it will lead them to a solution. Otherwise, they wouldn’t need you.

It’s much more effective to first listen to their story a bit and then ask specific and pointed questions that will help you identify further their need. The best questions can even get them thinking about the solution as though they thought of it themselves.

I find this the most effective method, when it works. Why? It puts the client back in power over their business. And ultimately as a coach or consultant that’s what you want.

How do you engage your clients/customers that unveil the solution?�

Sorry, I don’t want to be presumptuous.

Wendy Piersall tagged me with this question a few days back: What Does It Take To Write A Great Blog Post? Kim Dushinski tagged her as part of Mohit Singhania’s Be Original Project.

My first thought…I have no idea. But I know, that’s a cop out.

The very next thing I think is that I can consider a post to be great, but you, the reader (and commenter), ultimately get to decide whether you feel the post is great or not. It’s sort of like me calling myself an expert in something and we already know how I feel about that.
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I almost never work on the weekends. And I rarely work in the evening. So, then, how do I manage to remain a thriving solopreneur? How do I get my work done on time and under budget? Simple (mostly) through good productivity practices.

I have a number of processes that help me keep a stable and productive workflow. Yet I’m always looking for better and more efficient ways to run my business.

So is Ben Yoskovitz. But he wants to help all of us with our productivity. That’s why he’s instigated (sorry Ben, couldn’t resist) the Ultimate Guide to Productivity Group Writing Project Meme.

Ben kicked it off by tagging Alister Cameron, Adam Kayce, Chris Brogan, Guy Kawasaki, Andrew Wee, David Armano, Tony Clark, Mike Sansone and Chris Cree. As of tonight, Adam and Andrew have responded with some solid tips. I’d love to hear from everyone else Ben’s tagged.

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Did you hear that there’s a new magazine specifically for us bloggers (and podcasters)? Yeah, that’s right. Blogger & Podcaster officially launched its first issue a few days back.

I’ve poked throught the first issue, which features our good friend Robert Scoble talking about podcasting (nice article, by the way). There’s also excerpts from a pretty nice discussion between Chris Pirillo, Technorati’s David Sifry and Tim Bourquin, founder of the Podcast and New Media Expo on the social media’s influence on our modern lives.

I found a bunch of other good articles as well from people like Leo Laporte, Rob Walch and Shel Israel, among others. I enjoyed the magazine very much.
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As far back as I can remember I’ve wanted to make a difference in people’s lives. When I was 3 years old, I told my parents I was going to be a firefighter so I could “make people’s houses not burn down.” Around 10 I decided I wanted to be a doctor so I could help sick kids. By the time I was on my way to college, I was set on being a surgeon.

Well, I never did go to medical school. The awakening to alternative medicine when I was a freshmen at Purdue made sure of that. By the end of my second year I left college to pursue studies in alternative healing.

The next ten years or so was an amazing adventure. I studied various forms of healing, supporting myself as a website designer along the way. I eventually opened a healing practice and saw clients regularly. Sometimes the results clients got were nothing short of miraculous. Other times, the healing caused them turmoil – as though they didn’t want to accept change in their lives. Either way, within a few years, I was burned out.

One thing my healing work and my studies gave me was the sense of constantly looking inside myself for the meaning in things. It gave me the tools of self-reflection; tools I could use to look back at my life and see that I’d always wanted to make a difference in people’s lives. I know I didn’t want a private healing practice any longer. What I did know was I wanted my work to have meaning – to me and to my clients.

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UPDATE: I am no longer participating in this meme.

We all want more traffic, right?

Well, I’ve been watching my friend Garry Conn participate in Dosh Dosh’s Ultimate Technorati Favorites Exchange. Gary has seen huge traffic increases. As have a number of other bloggers.
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If I’m honest with myself (and you), I’ve failed at more things in my life than I’ve succeed. Yeah sure, if I look at my life over time, nothing’s really been a failure. I’ve succeeded at number of things from sports to business, mountain climbing to blogging.

But when I look at each, individual event – each day or moment – I’ve failed far more than I’ve succeeded. I mean, just something simple like not wanting to worry – I’ve failed at that a number of times today alone.

So what is failure? In general, failure refers to the state or condition of not meeting a desirable or intended objective. Basically, failure means having things not turn out the way you want them too.

Is that a bad thing? I think not. As a matter of fact, I think it’s quite necessary.
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