There are so many ways that coaches and holistic healers can get a website today.

You can go the ‘old fashioned’ route and have a website designer build a pages in HTML. You can use some of the pre-made services you’ll find on any number of hosts (though most of the designs look like they’re 10 years old). Or you can have your website created on one of the myriad of publishing platforms available today.

Of course my favorite publishing platform for coaches, healers and the other service providers I work with is WordPress. There’s others, of course. But having use other platforms I find WordPress to be the right combination of ease-of-use, expandability and power for my clients with their coaching and healing practices.

And since I’m constantly getting asked why I like WordPress so much as a platform and content management system for coaches and healers, let me offer a bunch of my reasons:

1. WordPress is free!
   That’s right, WordPress itself costs nothing. It’s open source code and protected under GPL licensing so that no one can directly sell WordPress (keep that in mind when you speak with your website designer). Now that doesn’t mean your designer shouldn’t get paid for their time – they should. And it should be clear that what you’re paying for isn’t WordPress, but the skills, time and support from your website designer.
2. Easy Editing
   Adding and editing your content in WordPress is a snap. Click a single button and WordPress creates a new page or blog post for your site. And the editor works in very similar way to Microsoft Word – take a look at this video. So with your coaching website on WordPress there’s no need to pay your web designer to do simple updates to you copy or even add new pages to your site. Huge time and cost savings.
3. Easily Add Audio/Video
   So many coaches and healers I work with today are using video and audio to promote their businesses. Well, WordPress makes incredibly easy to add either (or both) to your website. No more sweating through code trying to get that YouTube video on your site (if you even dare).
4. Easily Change Your Navigation Bar
   Your navigation bar is one of the most important parts of your website. Being able to add new links, change their names or reorder them has long time been reserved to coders. But with the most recent versions of WordPress you – the coach, healer or service professional – can have complete control over your navigation bar with a simple drag-and-drop feature. This is yet another way to that you have control over your site and can save tons of money in updating your site.
5. Small Learning Curve
   I keep talking about how easy using WordPress is to use. One of the reasons is because the learning curve is so small. Now I’m not talking about using all of WordPress. I’m simply speaking as a publishing platform and content management system. I usually teach my coaching clients how to create, publish and edit their first page in about 10 minutes. Pretty small learning curve for a huge capability.
6. Integrated website and Blog
   As I write this I keep watching myself want to write ‘the most important thing’ about WordPress. But you can’t really have more than one ‘most important’ thing. That said, having your website and your blog on the same domain name is vital. Not only does WordPress allow you to do so, it allows you to completely manage both the pages and the blog posts of your coaching website from one place.
7. No Limits on Size of Your Website
   Your coaching website on WordPress can be as small or large as you need it. There’s no limit to the number of pages or to blog posts. This site, for instance, has more than 500 posts and over 130 pages – and I haven’t written that much in the past couple of years. So your coaching website on WordPress can scale to handle whatever size site you need.
8. Integrates Easily with Social Media Sites
   People offering a service build their business on relationships. Nowhere on the web are relationships more accessible than social media. There are so many ways to get WordPress to work well with Facebook, Twitter, LinkedIn, Google +1 and a whole slew of social media sites that it would take many posts to explain even a bit of what the possibilities are. Just assume that your WordPress website will be able to do anything you’ve seen done already on the web – often very easily.
9. Plugins
   Plugins are add-ons to WordPress that give it expanded functionality. While at this moment I don’t know how many plugins there are, there must be thousands. Think of anything you want to do on your website – anything to better promote your coaching or healing practice – and there’s a really good chance there’s a plugin (or ten) already created to do it. Nearly all are plugins are free as well.
10. Themes
    Themes are basically designs in WordPress (though they can do more). The great news is there are thousands of free and paid themes available from a massive source of designers. Want something custom? That can be done too. Basically, if you see a design you like it can be built as a WordPress theme. As a matter of fact, I often rebuild existing coaching and healing websites as WordPress themes.
11. Security
    No system on the internet is hack proof. And WordPress has gone through some growing pains when it comes to security. Yet security in WordPress is excellent. You can even go the extra mile and make it even more secure through specific plugins and coding. I have a package I call the WordPress Security Protocol which  you’re welcome to ask me about.
12. Google Loves WordPress
    Google loves content and WordPress allows you easily publish what you want when you want it. Combine that with the clean code, a number of SEO features both built in and through plugins, and easy content submission through sitemaps and RSS and you have a powerful system for getting your coaching website found in search results.
13. Forever Expandable
    The same way there’s no limit to how many pages and posts your site can have, WordPress makes expanding your site incredibly easy. Want to add a membership or shopping cart to your coaching site? No need to a full redesign or even another ‘part’ to your website. WordPress, with a bit of coding and some choice plugins, can grow to whatever you need your site to do.
14. Lots and Lots of People Are Using WordPress
    If your coaching or healing site isn’t on WordPress chance are you know quite a few people whose are. Not only can they tell you about how great and easy WordPress is to use, but they can also show you around a little bit. And because WordPress is so widely used now, there’s very little chance of it ever going away.
15. Support
    Of course I support all my clients through one-on-one training and access to my large catalog of short, topic-specific video tutorials. But beyond me there’s tens of thousands of active WordPress users that you can likely find an answer to just about any question you have around your WordPress website.
16. BONUS: WordPress.tv
    This is a great site that has all sorts of professionally recorded video relating to WordPress. There’s even a great ‘How-to’ section that covers a number of topics.
17. BONUS #2: Autonomy
    Before I ever became a WordPress fanatic I had two question – how much control can I give non-techie users over their sites and how easy would it be to learn? Well, WordPress is so easy to use I often teach my clients how to blog, add and edit pages, change what’s in their sidebar and change their navigation bar in as little as 20 minutes. Seems odd, but my goal is to make myself unnecessary to my clients. And WordPress does a great job at that.

Oh yeah, and let me clear one more thing out of the way – your WordPress website DOES NOT need to look like a blog. As I said above, anything that can be done in web design can be done on a WordPress website.

WordPress rocks! It really does. And here’s my bottom line statement on how it can serve you: If you can’t currently edit your own website’s content, then you should move your website to WordPress. There are many options for doing so – each of which we can discuss in a short, no-pressure phone call. Remember, in moving your site to WordPress you can:

• Keep your existing design the way it is – we just make it a WordPress theme and show you how to use it.
• Keep part of your existing design and make those updates you’ve been wanting to make as we turn your site into a WordPress theme.
• Get a completely different website design with features and functions you never had before.
• Any other combination you can think of.

Just get in touch with me to talk about how WordPress can help you specifically. I take calls from people everyday who pick my brain and get their questions answered. As I said, no pressure – just help, advice and guidance.

The list of why you should be using WordPress for your coaching, holistic healing or professional service website could go on. But WordPress only matters if you’re using it. So find out how you – and your business – can benefit from this amazing publishing platform.

And if you’re using WordPress already for your site, tell me what you love (and don’t love) in the comment box.

(note: image from Lincolnian (Brian) on Flickr,  some rights reserved)

If it’s the latter, there are steps you can take to help you go from business duress to business success.

Last week I introduced 4 simple questions to help you start and grow your business. They are the same 4 questions I use with my clients every day. They’re purposefully simple. Yet behind their simplicity lies all the depth and detail you need to create a successful business. Answer these questions fully and you’ll be on your way.

So let’s review what the four questions are:

1. Who you are?
2. What you do?
3. Who you do it for?
4. Why do you do it?

Pretty simple, huh? Now answer them. Get our a piece of paper and write down your answer for each question. Go ahead. I’ve got time to wait for you while you do so.

Now, take a look at your answers and see what you’ve written. Is there a question you couldn’t easily answer? Is there a question that you couldn’t answer clearly at all? Be honest with yourself – your prospective clients will.

Now, let’s go a little deeper. Each of the four questions has layers – layers of detail, layers of information, and layers of complexity. Let’s break it down a bit:

Who You Are…?

First, as a human being. What are you talents, your gifts and your passions? What are your shortcomings? What areas of your life could you use some help with? What areas of your life do you want to hide from? How do each of these questions translate to your business?

For instance, if you believe you’re not a good writer, it’s good to know that so that you can do something about it. Perhaps you hire a copy editor or take a copy writing course. Either way, you need to know where your strengths and weaknesses are so you can either utilize them or get help.

Once you identify who you are as a person, as I mentioned above, you want to know how you – as a person – translate to a business owners. Are you organized? Do you use systems? Do you outsource any of your tasks? Do people tend to feel comfortable with you? Do you have any issues with selling (read: Hate Selling, Well You’re Doing It All The Time)? What knowledge do you have of using your website or social media to promote your business? How effective is your marketing strategy? The list goes on, really.

Ideally, you want to be asking yourself how you are with every aspect of owning, running, promoting and evaluating your business. And don’t worry if you don’t know something or have large gaps in your abilities. All you have to do is ask for help.

What You Do…?

The primary answer here, of course, has to do with what you do for a living. In other words, what are you in business to do?

But it goes deeper than that. You want to also consider what your service actually is and does. Meaning, you want to consider your business offerings from the stand point of what problems they solve for the people in your target audience. In essence, you’re not just providing a service but providing a way to solve problems in people’s lives.

For instance, let’s say you’re a life coach who helps women through career change. Your offer is likely so much more than just a career coach. You may have a background you can call on that gives you a market advantage. You may have gone through a career transition yourself. You may be able to provide emotional or psychological support in a different way than your peers. Whatever the offer you make, just be certain that you’re bringing your full self, with your complete background into play here. Just remember, what you do includes what you have done.

Who Do You Do It For…?

As with the previous question, this one helps you focus more precisely on what you actually have to offer. In this case, it’s not about the offer itself, but who you’re offering it to.

Who do you do it for asks you to go deeper than demographics. You don’t just serve, for instance, women between 45 & 60 who are looking for a second career. You want to narrow your focus down to a specific type of client who fits perfectly into your specific set of abilities.

And you want to think of what problems the people in your target audience are facing. What sort of stopping points are they hitting as they are, for instance, going through a career change? Speak directly to those in your marketing.

Ideally, who you do it for is one person. Just remember that there are 100′s if not 1000′s of that one person out there waiting to find you and your service. Make it easy on them by identifying exactly who you help.

Why Do You Do It…?

Ultimately, this may be the most important question of all to ask yourself. After years of working with hundreds of clients on their websites and coaching them on increasing their business, I’ve found that the most successful business people make meaning.

While making meaning may not be, in the short term, the more important than knowing what you do and who you do it for, eventually it will be. That’s because as business owners, we need to make meaning. It may sound airy-fairy, but it’s true. I’ve seen it with dozens of clients who are successful in one area but burn out because the business they made successful isn’t making the meaning they want in the world.

So your business, to be successful, needs to make meaning. And it needs to make meaning to one person – you. It doesn’t really matter what I think or anyone else. What matter is that your business makes meaning to you. In other words, you are contributing something important to you to the world.

Do you know what that is? Do you know what impact you have on the people you touch? Do you know how your offer is making meaning in the world? Take it deeper…

The key to a successful business is clarity

To create, grow and maintain a successful business you need one thing more than any other – and it’s not even talent. You need clarity! Clarity with your business will set you free from the confusion most small business owners face.

So why don’t more life coaches, holistic practitioners and other service-based business owners take the time to find clarity?

Lots of reasons, really. The biggest one is likely fear of something. Fear of hard work. Fear of not being able to do it. Fear of being boxed in by a vision and plan. Fear of putting in the effort to get clarity only to find that you have none. All these, and more, get in the way of you finding clarity and, hence, stop you from growing a successful business.

But you know the neat thing? You don’t have to get that complex. Fear is a complex thing. Fear is what makes the process bigger than it needs to be. All you have to do is begin by answer the three questions – who you are, what you do and who you do it for. That’s it. These are the seeds you need to plant, then nurture, so they can germinate and grow into a living, thriving business.

And let me know how it goes…

How well can you answer the 4 questions in your business?

Let’s talk about it.

(note: image from mikecogh on Flickr,  some rights reserved)

Depending on who you listen to, there’s so much you need to do in order to successfully launch your business. It doesn’t seem to matter whether you’re a life coach, business consultant or holistic healer, launching a successful business takes time, energy and even a little bit of money.

More than anything, you need a plan. You need to know what you’re about and how your service will help other people. That’s the first step. Some would say you next need a business plan, a marketing plan and a clear revenue model (you do need to know how you’re going to make money, after all).

But I think it’s much simpler than all that.

Sure, a business plan is good. I coach my own clients on creating business and marketing plans so they can both keep themselves on track and see their progress. So using traditional business plans is something I highly recommend.

Yet, I’ve found it helpful to begin any service business with 4 simple questions. These questions provide the foundation for all else. Answer them fully and you’ll have the beginnings of your business plan, an outline for your marketing plan and you’ll know how you’ll make money. You’ll also have an idea of who your client is and what their needs are.

What’s more, these four questions give you a chance to simplify the whole business development process. You may still want to formal business plan or work through how you’ll market your business. Yet it can be less necessary as long as you can stay focused. I’ve had a handful of clients take just the answers to these four questions and go on to both build successful life coaching and holistic healing practices.

So what are the four questions?

1. Who you are?
2. What you do?
3. Who you do it for?
4. Why do you do it?

See how simple this is? Now there can be other questions to add. Depending on the client I might add ‘how do you do what you do’ or ‘what do they need.’ But honestly, even these questions are pretty much covered in a thorough answers to the four questions. Plus, I find simplicity wins out most of the time.

Now I know that the answers to each of these questions can be full of complicated processes, complex systems and overwhelming business structures. And having run a business for more than ten years, I know there’s much to do to be successful.

Yet clearly answer those four questions and you have a basic business plan. Answer the four questions and you have the outline for a marketing plan. Answer the four questions and you have, at least a beginning, for how you’re going to make money in your coaching or healing practice.

To be continued…

My Friday post this week will dive a little deeper into the four questions. We’ll take a look at just how answering these questions leads to a solid plan that even you can execute. And we’ll see what happens if you don’t know the answers to these questions. So stay tuned…

In the meantime, I want to hear from you. How would you answer the four questions on your coaching practice, holistic healing practice or other type of service-based business?

Let’s talk about it.

(note: image from laurakgibbs on Flickr,  some rights reserved)

Whether it’s been remodeling my kitchen, building a pole barn, learning to kayak or developing websites, I’ve been one of those people who like to do things myself. Usually I read a little, research a little, make a plan and jump right in. And it’s worked pretty good – most of the time.

Now, there’s nothing wrong with doing everything yourself. It’s certainly serviced me well. I’ve learned a great many things and have gained a number of skills over the years. And the confidence I’ve gained in doing things myself has led me to take on projects I might otherwise shy away from doing myself.

It’s also meant that sometimes things don’t go so well. Sometimes I waste more time and spend more money than I would have having a professional help me. For instance, redoing the lighting in my kitchen during a remodel. What would have taken an electrician and his crew less than a day took me 5 long days doing it myself.

So while I’m definitely an advocate of doing it yourself, there’s times when doing it yourself isn’t wise…

What are you willing to do?

Planning for success is one thing. Executing for success is another.For instance, going back to my kitchen remodel, when I think of tiling my backsplash behind my countertop, I cringe at the idea. Now I’ve tiled before, so I know how. And, I know just enough to know that the backsplash is more tedious and time consuming because of all the little detailed cuts involved. So I hired that job out.

It’s the same in your coaching or healing practice. There’s plenty of things you should be doing to increase your reach, market your business and get more clients. But how much can you really do on your own? How much time to you truly have to learn it all on your own? More importantly, how much are you willing to do on your own?

Knowing when to get help.

To be successful with your business – meaning getting more clients, or selling more products or courses – it’s important to know when you can realistically do it on your own and when you need help.

With most coaches or healers I speak with – many who aren’t my clients – it becomes painfully obvious rather quickly that the reason their businesses aren’t full of clients is because they’re trying to do too much themselves. They believe that by doing it themselves they’re saving money and increasing their bottom line. The thing is, nothing could be further from the truth. The real truth, though it’s difficult even for me to admit all the time, is that…

You can’t do everything well that you do yourself.

It’s a hard truth to swallow sometimes, but it’s true. Trying to do everything in your business yourself will lead you to going crazy, wanting to quit or working so much that you never enjoy the reasons you began working for yourself in the first place. None of these are good. All of these lead to burnout and little success. And most of us know what that looks like.

Take marketing, for an example. You know you need to market your coaching practice to eventually end up with more clients. But what you do? How do you market effectively? How do you reach the people who are looking for what you offer?

And once you do, how do you convert them into leads, move them along into becoming prospective clients and then convert them into paying clients?

All this is a process. Each step has a number of proven solutions and task that can help you land more clients. But which do you choose? And if you do choose a program to follow – such as Robert Middleton’s Action Plan approach or Mark Silver’s Heart of Business model – how do you know you can even implement what they’re suggesting?

It’s okay to get the help you need.

It really is. Not only is it okay, it’s necessary to get help in order to be successful. Apple, Inc knows this which is why they have a Board of Directors from diverse backgrounds. Richard Branson of Virgin fame knows this which is how he can run dozens of companies under the Virgin moniker and have nearly all of them successful.

A little closer to you and I – every single person you know who’s been successful, either offline or on, has done so because they’ve asked for help from people. The gurus of marketing, whose programs you’ve probably bought – have learned what they know from other marketing experts and then adapted it for their own business. The highly successful coaches out there have hired people to teach them how to be successful and grow their businesses to such levels. Even your friend from your coaching course has likely hired someone to help them learn how to build a website or write marketing copy or build a list.

Somewhere along the way, those who are successful have asked for and gotten the help they need.

So what’s stopping you from getting the help you need?

Truly? What’s stopping you?

Is it the cost? Just ask yourself how you expect to make more money all on your own. Can you do it? Well if you can – forget what I’ve said and get to it. But if you can’t then you need to seek out someone who can help you. Failing to do so is actually costing you money in lost opportunity and growth.

I went through this one myself and realized that if I paid a coach (a really good coach) $2000 per month for their help that in a few short months I’d be making enough to cover what I was paying him – meaning I’d be breaking even. And everything after that would be increased profit for me. So I figured, if he can show me how to make back his fee in a few months, then he could show me how to make much more than his fee. And it’s worked.

That’s why I say that if you’re not getting the help you need – it’s costing you money. It’s costing you lost growth

Is time the issue? Well, that’s something that just has to be broken through. Time is an issue for every type of business owner – coaches and healers included. You simply have to make time to work on you business while you’re working in your business. I say it that way on purpose. Working in your business is all the stuff you do to get paid – work with clients, bookkeeping, followup, etc. Working on your business is visioning, planning, developing new products, etc.

You must be working on your business to grow. It’s so vital to your growth that if you don’t, you won’t. Meaning, if you’re not working on developing new parts to your business, then it’ll be very difficult to make more money than you are now.So you need to set aside so many hours each week for doing things to expand your business. And what should those things be? Not to be trite, but that’s why you’re asking someone to help you – so it can be specific for you, your vision and your business.

Whatever is stopping you from getting the help you need, push it out of the way. You can find someone who will help you. Just be sure to find someone you trust, who  you communicate well with, and who you feel you can collaborate best with toward reaching and increasing your business goals.

Can I help you? Possibly. Best that we have a short phone conversation first to see if we’re a good fit for each other. But even if we’re not, keep searching for someone who is. It’s just that important! But if you want to talk with me, here’s how to get a free consultation.

Are you currently getting help from a coach, a business consultant, an advisor, a marketing guru? How’s it been? And if not, why not?

Let’s talk about it.

(note: image from H4NUM4N on Flickr, some rights reserved)

Is your business feeling the crunch of a slow economy?

Last week a client of mine, Kim (name changed to protect the innocent) told me that her business had slowed almost 40% over the past 18 months. As we talked, she explained that she’s doing nothing different with her advertising and marketing – “what worked 18 months ago just isn’t working as well now,” she said.

The reason, Kim felt, is that people have less money to spend.

That certainly makes sense. All our living expenses are on the rise. Groceries cost more, utility bills have increased – in some places dramatically – and the price of a gallon of gas is through the roof. So it only makes sense that consumers have less to spend on what they may perceive as ‘non-essential’ services.

When I asked Kim what she was going to do about it she said, “Well, I’m going to have to cut back on my business expenses.”

“What’s the first place you’re considering cutting back,” I asked?

“My advertising and marketing is my biggest expense. I just don’t think I can continue to pay for print ads in local magazines. And I should probably look at how much I’m spending on Google Adwords. And maybe I need to look at sharing my office space with someone else.”

Interesting strategy I thought. Kim’s ideas were to cut the things that were costing her business the most money. Yet cutting her marketing budget would also affect her ability to reach new clients. She seemed stuck.

Trimming fat from your business is smart in lean times. But it can also send your business into a downward spiral which leads to going out of business. When revenues are low, you cut back on marketing – which brings less clients, which, in turn decreases revenue further leading to more cutbacks. You can see, a few cycles of this and you’ll be out of business.

What small business owners seldom think of in lean times is growth. But look at the example of big business and wealthy people. They’re often the most active when the economy is slow. Investors often buy in when times are lean. And they all make a killing in the long run.

The small business owner, if they want to stay in business, needs to take a similar approach. In lean times, sure, cut back on unnecessary expenses. Readjust your books so you can loosen up some cash. But even more importantly, get active. In other words – sell.

Seems like a simple solution, right? Times are tough…sell more. But seldom do small businesses in slight downturns think of this. Or if they think about it, they don’t actually follow through on it.

Yet the key to coming out of a difficult financial period -  be it your own business cycle or that of a slow economy – is to focus on growing your business. Utilize all the selling techniques you know about to stir your way out of stagnation.

Remember that marketing is most effective when you’re solving problems for your clients and customers. Refine your marketing to meet potential customers where they’re facing problems. It might be that you have a perfect solution for their needs.

So how is your business in this economy? Do you have a growth strategy for slow times – whether you face them now or not? What would it be?

Let’s talk about it.

(note: image from Pulpolux !!! on Flickr, some rights reserved)

I remember much from our conversations – though truthfully, he was often doing most of the talking as I’d just try to absorb what he was teaching me.

One of the things he said again and again is, “what you focus on expands.” He said it often, in many different ways. But the core message was always the same – whatever you think is – is.

Now I’ve seen this hold true in just about every instance in my life. If I thought something was a certain way, it would almost always show itself to be that way. Just think about how many times you’ve miscommunicated with someone because you were focused on one perspective while they were focused on another.

How you think about your business is no different. What you focus on in your business is what will expand. It’s what you believe that you’ll put effort into. Hence, where you put your focus is where you’ll put your energy which is where you’re business will evolve from. Think that you can’t get the clients you really want, and it’ll be pretty difficult too. Think that no one wants your service and you’ll become prophetic by putting your efforts into proving yourself right. That’s just human nature.

But moreover, it’s what your brain does. Your brain sees the world, sees your business, through the filters of your beliefs. How you think your business is, is what you’re business is – or what it will become. The interesting thing is seeing how easy it is to trick your brain. Just watch:

Pretty incredible, huh? See how easy it is to trick your brain?

Now consider how your your brain, your throughts, your beliefs are affecting your business. How is what you believe affecting your bottom line? Are you limiting the growth, the potential, of your business because of something you perceive about it?

Would you consider seeing it differently?

Let’s talk about it.

(note: both images from skippy13 on Flickr, some rights reserved)

Most methods for productivity include making various to-do lists of the things you want and need to get done. Whether it’s David Allen, Stephen Covey or Jerry Seinfeld, everyone suggests making lists.

But do you ever find that your lists keep growing? Or do you get discouraged looking at a never-ending list of stuff that needs to get done? Or worse, do you find yourself not getting things done because you’re overwhelmed by your to-do list? So, what happens when your to-do lists start doing you?

What happens when the to-do lists you make begin getting in the way of actually getting things done?

Personally, I make lists all the time. I live by lists. While I’m not a fan of Getting Things Done, I do appreciate and use some of David Allen’s approaches. For instance, I do write my to-do lists in order of urgency. I also get the things done immediate that will only take a few moments so they never end up on a list in the first place. And one of the more helpful suggestions I’ve taken from GTD is getting everything out of my head and onto a list so that my mind isn’t tied up remembering things.

But to-do lists can take over your business – and your life. They can grow out of control, making it difficult, even overwhelming to getting things done. Just spend a few days writing down all the business ideas and tasks you face and you’ll quickly see what I mean. How could you possibly get all that done.

Well, in truth, you’re not supposed to get all that done. What you’re supposed to do is get all that stuff out of your head and onto to-do lists so that it’s not taking up mental space in your mind. But the second function of to-do lists is being able to sort what needs to be done, what should get done and what could get done:

• What needs to get done – These are the items on your to-do list that are essential. Either they are the next step in a project for a client or the development of a course or product. Or they are any item that must get done as soon as possible.
• What should get done – These are the items on your to-do list that do need attention, just not immediately. This list is sort of a master list that stores everything that I will eventually need to get done. I create a to-do list for each part of my life – work, home remodeling, personal projects, etc. It’s from this to-do list that items move to the ‘needs to be done’ to-do list. For instance, the next ‘must do’ steps in my client work.
  note: I’m realizing only as I write this that this to-do list is the master to-do list for my business (never thought about it this way before). It holds the full picture for all my client and project work. So, in essence, this is is rather large and segmented by project. It’s also the most dynamic to-do list since items are constantly coming and going.
• What could get done – The items on this to-do list are more larger, big vision-type items. It could be an idea for a new product or service or some brainstorm of a joint venture I want to look at. Basically, this is a list of the items that are not necessary in my day-to-day/week-to-week work load.

These three basic to-do lists make up the bulk of how I work. The ‘needs to get done’ to-do list is where my immediate action steps live. This is my ‘gotta get it done now’ list. I look at it multiple times daily and often only do the items that are on this list. I usually try to build this list out on Monday mornings to be done for the whole week.

As I mentioned, the ‘should get done’ to-do list is my master list. As items are completed on my ‘need to get done’ list, new items from the ‘should get done’ list move up to become ‘need to get done’ items. For example, the once one step in a project is completed, the next step on that project moves from ‘should be done’ to ‘needs to be done.’ I go through this list on Monday mornings, again on Wednesday and then near the end of the day on Friday – making sure the right items are being promoted.

The ‘could get done’ to-do list, for me, is where I house all my ideas, brainstorms, brain dumps, and creative thoughts. Often it holds the overall vision of my business. Since I vision on my business a lot, a few times a week, actually, this to-do list tends to also become a development ground for ideas and new directions before it officially becomes a project. If you saw this list, it’s often mind maps, outlines and sketches.

The flow of all these to-do items is what keeps my to-do lists working for me. These days I seldom find myself in a situation where my to-do list is doing me. Instead, I get things done – in an orderly, efficient and effective way.

What do you do to get things done? Is there a method that you’ve found works best for you – if so, what? And where is the biggest gap in your to-do list system?

Let’s talk about it…

(note: image from alykat on Flickr)

That only makes sense, right? They’re paying you fees, sometimes large fees, to help them either change something or accomplish something that they just can’t manage on their own. It doesn’t matter whether you’re hired to give advice, as a consultant might do, or be more hands-on in helping with change as a coach might – the desired outcome is still the same.

This sometimes leads to pressure to help our clients get results. A little pressure on the client to change is good. After all, change is seldom easy and often requires a little push to get started (okay, and sometimes a big push).

Yet any good coach or consultant knows that we have to manage our clients and how they progress with a bit of skill. Sometimes we can put it all out there and people get it. Other times we have to pull back a bit and offer change in small steps. So we give each client what they can handle in the way they can implement it best. As I’ve seen it, this is the art to being an effective coach or consultant – and even to being an effective teacher, parent, spouse, or friend really.

In the years I’ve been a coach / consultant / advisor (I’m still uncertain what to call myself) one piece of advice has stood out from the rest. It came from the most interesting of sources.

Hannah Whitall Smith was a Christian speaker, author and women’s rights activist in the late 19th century. She was an active speaker in the Holiness Movement of the 1800′s and was active in Women’s Suffrage and the Temperance Movement in the U.S.

Years ago I found a quote which she wrote and tucked it away with thousands of others I have. Then a few years back, I ran across it again. Now as a website designer who was also coaching and advising my clients on how to use their websites to grow their business, it made me stop and consider how I approached my coaching work.

The true secret of giving advice is, after you have honestly given it, to be perfectly indifferent whether it is taken or not, and never persist in trying to set people right.

- Hannah Whitall Smith

Stop and think about it for a minute. How would your coaching practice or your consulting business change if you took this approach? How could it change the relationships you have with your clients? And moreover, how could it enhance the results your client’s are getting?

What changed in me was the understanding that it’s not my responsibility to create change. It’s only my responsibility to offer the opportunity. So rather than feeling like I had to create change in someone’s business, for instance, I could be more effective by meeting my clients where they are and giving them the space and time to come to change themselves.

Someone once told me that it’s not in our nature as human beings to want to share what we know and not see it utilized. It was suggested that it shakes us up inside a bit when people don’t do what we advise them. Whether that’s true or not is an interesting debate of its own.

Yet what I’d like to know is how this quote might change the way you do business? How might it affect your conversations, relationships and approaches with your clients – even if you’re not a consultant or coach?

And maybe the more interesting question of all, if you so choose to consider it, is how could Hannah’s advice change your relationships with your loved ones?

Let’s talk about it…

(note: image from ambergris on Flickr)

In the past ten years, I’ve seen everything: web designers who take the money and run, have ever-increasing project costs, outrageous pricing for simple projects, horrible design (and over design), and just plain rudeness.

With marketing coaches it’s a little better. At least they’re usually nice to their clients. But usually clients call me because they feel ‘boxed in’ by a marketing program. They don’t feel heard, they’re not really getting it, or their coach simply doesn’t get how to effectively translate a marketing message to the internet.

All-in-all, I end up bailing people out.

Now, I’m not complaining. I love the business. And I love helping people who really need my help in using their websites to grow their business. Yet, I’m not happy that they’ve gotten such poor service before they found me. And I’m definitely not pleased that sometimes they’ve been down right taken advantage of.

That’s why I think it’s important that you’re careful about who your hire to help you with your business. Remember, you’re entering into a relationship; one that should help you with your business needs. So to be sure the relationship has a foundation, here’s a few questions you can ask yourself in deciding whether a marketing coach or web designer is a good fit for you:

• Do I like the person?
  Sure, we’re not always a good judge of character. But most of the time you’ll have a sense as to whether you’ll get along with someone. Even the best marketing coaches have personality ticks (as we all do). And sometimes those ticks don’t jive with our own. So don’t work with someone who you’re not sure you can get along with – regardless of how successful they are or what your friends say.
• Can we communicate clearly with each other?
  Don’t overlook this one. Relationships are built on communication. If you and your web designer or marketing coach don’t communicate well, don’t even consider working together. The frustration and misunderstandings you’ll have will just cost you headache and time. You need to find someone who you understand…and who understands you.
• Do they care about my business?
  Okay, seems trite. But there’s a difference between the web designer who’s just designing another website and the one who takes a real interest in what you do. The former is just doing their job to make a buck – which isn’t wrong by any means. The latter is certainly interested in making a buck. Yet they also take a sincere interest in your success. And you want to work with someone who wants you to succeed.
• Do we share a common vision about how my business growth?
  You know your business. You may not have crystal clarity around it, but you do know what you do. Your coach needs to clearly understand your vision. They should listen and clearly understand what it is you do and then help you refine your branding, your approach, your message, etc. They need to add to your already developed vision, not take from it.
• Am I just a number?
  There’s a lot of programs out there – both for web design and for marketing and business development – that sort of cookie cut the process. Often, these materials or courses can be highly helpful. But some miss the point of really helping your individual needs. Know yourself and what you need. If you thrive by reading a book or working in a group environment, buy the book or take the course. But if you’re someone that benefits most from one-on-one help, spend your time and money getting one-on-one help from a coach, consultant or web designer
• Can I learn what they have to teach me?
  We all have things to teach each other. The question is whether we can learn from each other? Take the time to find out if you can learn what they have to teach. Your web designer may know code up the yin-yang. But do you really need to learn it? And your marketing coach may be an amazing copywriter. But can they teach what they know in a way you can learn? Whoever you work with, make sure you can learn what they have to teach in the way they teach it.
• Can I afford to work with them?
  The old adage is true – you need to spend money to make money. I’ve found that to be true. So the question you want to ask yourself isn’t whether to spend money – if you’re building a business you need to spend money. Just be sure you have a budget. And also try to get clear what sort of return you can get on your investment. Spending money that doesn’t return is one thing. But your budget might be a little different if you consider that what you spend is an investment that can be returned on. Don’t be afraid to spend, just be sure not to overextend yourself.
• Can they really help me?
  This is really the bottom-line question. You want to know inside yourself that the people you hire to help you with your business really can help you with your business. It doesn’t matter so much what they can do. What matters is can they do it for you? And can you mesh together to create a successful relationship that will help you solve your business needs.

Someone once told me that a teacher isn’t just someone who knows some things. A teacher, to deserve that title, needs to be able to teach you in a way that you can gain from their knowledge. Otherwise, they’re not a teacher at all; they’re just someone who knows some stuff.

I feel the same way about the people who you work with on your business. Be sure that you can really gain from your web designer or marketing coach. Ask questions and get to know the person, even if it requires a few conversations. If they’re not willing to meet your needs before you hire them, what makes you think that’s going to change once you do?

I’d love to hear about your experiences with a web designer or your coach. And if you have a good one, feel free to link to them in the comment box.Â

What’s the the part of business, besides relationships, that you look forward to doing more of?

Okay, so here’s how I read your question…”what other part of business, besides building relationships.” I hope this is what you meant, because my entire business is about relationships. From how I market to how I work with my clients, what I see in my business IS relationships.

But I can look through building more and stronger relationships at aspects of my business. So that’s what I’m going to run with.

I’ve been building websites for more than a decade at this point. So it’s mostly what I’m known for. It’s also the easiest way people can describe what I do to their friends, clients and colleagues. So more often than not, I get calls about website design.

What ends up happening, however, is that the people soon find out that I do so much more than most web designers. They learn that I understand business development, marketing, product development, copy editing, etc. And often, they hire me to consult and coach them while we’re working on their website.

So really, I’m really a born teacher. I know that sounds like a vast, presumptuous statement. Yet at every point in my life this fact has been mirrored back to me. In elementary school I used to show my classmates how to do math problems when they didn’t get it. As a baseball player I could spot mistakes in a teammate’s swing and help them feel the correction. Even when I had a private healing practice I would somehow find a way to explain complex spiritual concepts in a way that people just understood.

Even as a web designer, I’ve been very successful at making the technical easy to understand – even a neophyte. This gives clients the power to make their own, informed decisions about their business.

So like you, Liz, I am a teacher. I’m a teacher and I love to solve problems. And this has led me to doing more consulting/coaching/educating-type work. I love it. And it’s opened up a whole new part of my business.

Now people don’t have to need a new website to work with me. They can hire me to help them with any number of projects or aspects of their business: from service and product development to marketing, increasing traffic and building relationships to branding, utilizing a newsletter to just plain problem solving.

And best of all, they can hire me to help them learn how to use social media – blogging, social networking, etc, – more effectively, to grow their business or to increase the visibility of their blog. That I’m doing already with a handful of clients.

So that’s what I want to do more of…coach people to a more rewarding and successful business, consult with people to solve their business problems and educate people on how to do anything they need without being dependent on me. Does that make me a coaching strategist? Maybe.

So Liz (and you, reading this, too), speaking of strategy:

What do you feel is necessary to create an effective strategy to promote a business?

If you got this far, I’d love to hear your answers to either question. Join our one2one conversation in the comment box below.

And if you need some help with your business, let’s talk about it.