If it’s the latter, there are steps you can take to help you go from business duress to business success.

Last week I introduced 4 simple questions to help you start and grow your business. They are the same 4 questions I use with my clients every day. They’re purposefully simple. Yet behind their simplicity lies all the depth and detail you need to create a successful business. Answer these questions fully and you’ll be on your way.

So let’s review what the four questions are:

1. Who you are?
2. What you do?
3. Who you do it for?
4. Why do you do it?

Pretty simple, huh? Now answer them. Get our a piece of paper and write down your answer for each question. Go ahead. I’ve got time to wait for you while you do so.

Now, take a look at your answers and see what you’ve written. Is there a question you couldn’t easily answer? Is there a question that you couldn’t answer clearly at all? Be honest with yourself – your prospective clients will.

Now, let’s go a little deeper. Each of the four questions has layers – layers of detail, layers of information, and layers of complexity. Let’s break it down a bit:

Who You Are…?

First, as a human being. What are you talents, your gifts and your passions? What are your shortcomings? What areas of your life could you use some help with? What areas of your life do you want to hide from? How do each of these questions translate to your business?

For instance, if you believe you’re not a good writer, it’s good to know that so that you can do something about it. Perhaps you hire a copy editor or take a copy writing course. Either way, you need to know where your strengths and weaknesses are so you can either utilize them or get help.

Once you identify who you are as a person, as I mentioned above, you want to know how you – as a person – translate to a business owners. Are you organized? Do you use systems? Do you outsource any of your tasks? Do people tend to feel comfortable with you? Do you have any issues with selling (read: Hate Selling, Well You’re Doing It All The Time)? What knowledge do you have of using your website or social media to promote your business? How effective is your marketing strategy? The list goes on, really.

Ideally, you want to be asking yourself how you are with every aspect of owning, running, promoting and evaluating your business. And don’t worry if you don’t know something or have large gaps in your abilities. All you have to do is ask for help.

What You Do…?

The primary answer here, of course, has to do with what you do for a living. In other words, what are you in business to do?

But it goes deeper than that. You want to also consider what your service actually is and does. Meaning, you want to consider your business offerings from the stand point of what problems they solve for the people in your target audience. In essence, you’re not just providing a service but providing a way to solve problems in people’s lives.

For instance, let’s say you’re a life coach who helps women through career change. Your offer is likely so much more than just a career coach. You may have a background you can call on that gives you a market advantage. You may have gone through a career transition yourself. You may be able to provide emotional or psychological support in a different way than your peers. Whatever the offer you make, just be certain that you’re bringing your full self, with your complete background into play here. Just remember, what you do includes what you have done.

Who Do You Do It For…?

As with the previous question, this one helps you focus more precisely on what you actually have to offer. In this case, it’s not about the offer itself, but who you’re offering it to.

Who do you do it for asks you to go deeper than demographics. You don’t just serve, for instance, women between 45 & 60 who are looking for a second career. You want to narrow your focus down to a specific type of client who fits perfectly into your specific set of abilities.

And you want to think of what problems the people in your target audience are facing. What sort of stopping points are they hitting as they are, for instance, going through a career change? Speak directly to those in your marketing.

Ideally, who you do it for is one person. Just remember that there are 100′s if not 1000′s of that one person out there waiting to find you and your service. Make it easy on them by identifying exactly who you help.

Why Do You Do It…?

Ultimately, this may be the most important question of all to ask yourself. After years of working with hundreds of clients on their websites and coaching them on increasing their business, I’ve found that the most successful business people make meaning.

While making meaning may not be, in the short term, the more important than knowing what you do and who you do it for, eventually it will be. That’s because as business owners, we need to make meaning. It may sound airy-fairy, but it’s true. I’ve seen it with dozens of clients who are successful in one area but burn out because the business they made successful isn’t making the meaning they want in the world.

So your business, to be successful, needs to make meaning. And it needs to make meaning to one person – you. It doesn’t really matter what I think or anyone else. What matter is that your business makes meaning to you. In other words, you are contributing something important to you to the world.

Do you know what that is? Do you know what impact you have on the people you touch? Do you know how your offer is making meaning in the world? Take it deeper…

The key to a successful business is clarity

To create, grow and maintain a successful business you need one thing more than any other – and it’s not even talent. You need clarity! Clarity with your business will set you free from the confusion most small business owners face.

So why don’t more life coaches, holistic practitioners and other service-based business owners take the time to find clarity?

Lots of reasons, really. The biggest one is likely fear of something. Fear of hard work. Fear of not being able to do it. Fear of being boxed in by a vision and plan. Fear of putting in the effort to get clarity only to find that you have none. All these, and more, get in the way of you finding clarity and, hence, stop you from growing a successful business.

But you know the neat thing? You don’t have to get that complex. Fear is a complex thing. Fear is what makes the process bigger than it needs to be. All you have to do is begin by answer the three questions – who you are, what you do and who you do it for. That’s it. These are the seeds you need to plant, then nurture, so they can germinate and grow into a living, thriving business.

And let me know how it goes…

How well can you answer the 4 questions in your business?

Let’s talk about it.

(note: image from mikecogh on Flickr,  some rights reserved)

So what is it exactly that separates you from the life coaches or business coaches you see being more successful than you?

While you may think that successful coaches are such because they have some advantage over you – think again. Sure, it happens sometimes that a business coach has the right connections and almost falls into success. Or that a life coach just finds the perfect niche market that’s been waiting to be lead.

But most of the time their success came because of a few simple principles that they practice in their business every day. None of these are difficult to learn. None of them are difficult to do. Yet each of the five steps I list below are essential to having success as a coach. Follow them and you’ll find that you’ll accomplish more than you probably thought was possible!

Step One: Keep your eye on the goal

You know how it goes. Let’s say you develop and market a new coaching program for your clients. When you start, you’re filled with enthusiasm. But time passes and while you’re still happy about the project, but you start noticing the difficult things.  More time passes and you’re no longer enthusiastic at all. However, you keep going because you know it has potential. Finally, you start to question why the heck you are doing this in the first place. Then it happens.  A new coaching project pops up. You feel excitement start to build again, but for this new project instead of your current one. You decide this one will be MUCH better, and jump ship to pursue this new, exciting opportunity. Sound familiar?

Fortunately, there is an easy remedy for this. Commitment!

I know, that seems too simple, but it’s true. Setting clear, realistic goals is essential to your coaching success. As is being committed to completing the journey whatever it takes. If you continually bail out on your goals, you are training yourself to believe that your goals are not important. And as your goals seem less important, you will be tempted to quit before you even start. Instead, set daily reminders about your goals so they stay fresh in your mind and you will stay encouraged to achieve them. Make the resolve to finish what you start – no matter what – and you will be shocked at how much you can accomplish!

Step Two: Manage your work efficiently and don’t procrastinate

If I could only tell you one thing about how to manage your coaching workload, it would be to make a plan and stick to it as much as possible! Proper planning is the key to saving time and getting things done. Without a plan you’ll find that days and weeks go by without you accomplishing much of your goals. Usually your work will suffer. And I guarantee you without good planning your coaching practice will suffer. So prepare ahead of time, ideally the night before. Make a prioritized list of things that need to be done on a day to day basis and resolve to finish those tasks no matter what!

For some people, completing all the tasks on their prioritized list will be easy. However, others may run into procrastination issues. Why do people procrastinate?  Often times, they are trying to avoid a difficult task. It’s no secret that tasks that take longer are less desirable than those that can be completed quickly.

Many people decide to do desirable tasks first, regardless of how important these tasks are. The problem with this is that people sometimes fall into the trap of unconsciously allowing themselves to be consumed by enjoyable “busywork” instead of more important tasks.

Making a resolve to finish the biggest, most important tasks first (enjoyable or not!) will give you a sense of accomplishment that will make the other tasks on your list seem like a breeze. Do this, and you will keep procrastination at bay!

However, others procrastinate for deeper reasons. Sometimes procrastination is due to fear of failure. No one wants to be embarrassed by a lack of knowledge or skills, so it’s easy to try to avoid doing those tasks that make you afraid or uncomfortable. However, it’s important to realize that motivation comes from within. Coming to grips with personal issues is the first step in realizing why you procrastinate. Once you do so, you can start taking steps to chance.

Step Three: Learn from criticism

Let’s face it, it can be hard to hear someone tells us our faults as a coach. But criticism can be much more useful than you may think. If you take the time to listen and evaluate various criticisms, you’ll often find the keys to reaching your full potential as a life coach.

It really is in your best interest to accept the criticism, apply the suggestions, and grow throughout the process instead of allowing yourself to become defensive or upset. I’m not suggesting it’s always easy to do. I struggle with certain types of criticism myself. And none of us like to hear what’s ‘wrong’ with us or our coaching practices. But if you can wade through the difficulty and adapt to the feedback, you will find jewels hidden in the mix.

By learning to accept criticism, you will see yourself grow in ways you never thought possible.

Step Four: Keep a positive outlook

In order to achieve success as a coach, a holistic practitioner or any other sort of service provider, you need to think positively about yourself and your chances for success. Many coaches mistakenly believe that being positive and thinking optimistically is just part of someone’s personality – either you’re born an optimist or you’re not! But this isn’t true at all. Optimism is an acquired habit. It’s a skill that can be learned and developed – and then used to motivate your and your coaching practice forward.

In order to become optimistic and motivated, you need to become conscious of  ’that little voice inside.’ I’m not being smug here. You know the voice. You even could tell me what it says to you sometimes. And I know you’ve pushed it away whenever it made you feel weak or small.

But now it’s time to listen to what it says in situations. Catch yourself saying something about what’s going on. If it’s negative,  immediately stop and put a positive spin on it. So a negative thought like “I don’t know how to market my coaching practice” could be changed into “I can learn how to market my coaching practice.” Try doing this for a month, and I think you will be absolutely amazed at how energized you are about not only your work, but your life in general!

Step Five: Leave time each day for reflection

This is way more important than it sounds. Self evaluation and self reflection is something every coach, every healer and every business owner should be doing on a daily basis. How else can you know whether your day was efficient and successful?

And since it’s so easy to get caught up in the motions of ‘go to work, see clients, come home,’ you want to do something to breakdown the monotony on it. You need to break the patterns of ineffectiveness to create more effectiveness – lack of success to create more success. Truly successful life coaches and business coaches know that reflection is one of the best ways to keep yourself on the fast track to success.

Try this exercise:

At the end of the day, try to reflect back on the hardest part of the day, then ask yourself the following questions:

• What did I learn from that experience that will help me in the future?
• How can I that experience to help improve myself or my future?
• How can I do better next time around?

And really be honest with yourself. If you’ve been screwing off, then admit it to yourself. Then go back through each step and take something you can do from each. Just remember that there is always room to learn and to grow into greater and greater levels of success. Your self reflection time will pay huge dividends in your coaching and your personal life. Not bad when one thing can reach many aspects of your life. Just remember to do it daily – even if only 5 minutes.

To sum up, being a success coach is really not a mystery – not at all. These 5 steps are a beginning. And, they’re a powerful beginning. There’s enough in these 5 steps to double your business in the next 12 months. I’m not kidding about that. You just have to do the steps, use them – apply them to the best of your ability. If you miss a day, then miss the day and start again the next. But don’t leave them behind.

Here’s to all the success you could ever want.

I’d love to hear what you’re doing now as a coach to create the success you want. Something? Nothing? You have no idea?

Let’s talk about!

note: image from m4r00n3d on Flickr, some rights reserved)

Do you know that you’re not really marketing your coaching practice to a target audience, that you’re not communicating to a niche market, and that you won’t find your next coaching clients if you ‘engage a marketplace?’

It’s so true. Yet most of the websites that promote life coaches seem to think that’s exactly what they’re doing – talking to a market or an audience.

Is your life coaching website getting you coaching clients?

If you ask a life coach whether their website is getting them coaching clients – most often the answer is no. I know this for a fact because I teach coaches how to use their websites – really their entire web presence – to build a following and get more coaching clients. And most of the life coaches I work with come to me with website copy that is trying to speak to an audience.

So if you’re not speaking to an audience, who are you speaking to?

Now let me clarify for a moment. I do use terms such as target market or target audience all the time. Sometimes I add purposefully add ‘the people in your target audience’ to a statement. And, every single time I say talk about markets or audience you can assume I’m saying ‘people.’ And to be even more specific, I actually mean talking to a single person – one-by-one – over and over so that you’re really talking to thousands of individual people.

And this, it seems, is where life coaches – and business coaches, spiritual coaches, leadership coaches and just about any other type of service provider – get their marketing all wrong. You’re not talking to a market, you’re talking to people.

Your coaching clients are not an audience, they’re people.

Of course you know this. But do you use it in marketing your coaching practice? Do you think about it when  you’re speaking with a new potential coaching client? And do you keep it in the forefront of your thoughts when you’re making decisions about your business?

If not, you need to. You need to remember, all the time, that you’re talking to people.

People aren’t interested in hearing from businesses.

Are you? Do you want to hear from a business or would you rather hear from a person?

Well, you potential coaching clients aren’t any different. They don’t want to hear from a business. They don’t want to talk to a service provider. And seldom do they seek coaching.

Now that’s not to say that don’t want coaching or that they can’t benefit from working with a life coach. That would be like saying that you shouldn’t eat vegetables because the don’t taste good. That’s not true.

But what is true is that you, as a coach promoting how your coaching service can benefit people, want to know what people want. More specifically, you want to know what the people you can best serve through  your coaching practice want, need and even expect.

Show your future coaching clients who you are

The way to do this isn’t by crafting more enticing marketing messages. It’s not by creating some fancy sales materials or producing some slick product. Rather, you meet people by first being a person yourself. Show them your human side. Let them see that you’re not just a coach who runs a business and wants to get more clients. Instead, show them that you’re a human being who cares about people and want to serve them by helping them overcome their problems and concerns.

And there we find the most important point – meet the people you want to serve – the people you can best serve – where they are. They’ve found your coaching website most likely because they’re seeking answers, wanting help, looking for direction or needing to solve a problem in their life. Meet them in it and then show them the way out. This is what makes an effective coaching website.

Just remember, people are seeking answers and direction, not marketing messages and sales pitches. Meet them where they are.

As a life coach, or any other sort of coach, how are you best meeting the people you want to serve with your coaching practice?

Let’s talk about it.

note: image from caruba on Flickr, some rights reserved)

Most of the time the coaches give me answers that have to do with getting more traffic to my website, getting more people on my list or getting enough coaching clients. The interesting thing is even my other clients – healers, therapists, authors and other service providers – give me similar answers.

While it true that as a life coach you may need more traffic to your coaching website or you need more coaching clients in your practice, it may not be the most pressing problem in your coaching business. And often, getting more traffic to your coaching website isn’t.

But for most of my coaching clients, the most pressing problem can be elusive. This is because usually the most pressing problem in your business has nothing to do with your marketing or generating traffic to your coaching website. Rather it usually has to do with how you actually DO your business.

Think about it for a moment.

Let’s say I could triple the number of contacts you get from your coaching website in the next month (which is possible, by the way). What would happen? Could you actually manage having that many more potential coaching clients contacting you about your coaching services? How effectively would you be at converting these potential clients into actual coaching clients? Or would you end up dropping the ball on a whole bunch of your potential clients?

If you’re like most life coaches I’ve spoken with, you likely believe that more people contacting you means more coaching clients paying you.

Yet, that’s not always the case. More often than not, you need to prepare yourself, your business, your business processes and your coaching practice for this sort of growth. So you need to know how to deal with such a large influx of potentially new coaching clients. Which means to continue to have a successful coaching practice you must have solid systems in place to manage these sorts of situations.

Now how these systems get created is neither difficult nor overly complex. It’s simply a matter of knowing what your business problems are and what you need to do about them in order to grow your coaching practice. After that, you simply figure out how to adjust your already existing business practices to support the growth. But if you don’t make adjustments to how you do things, the growth you experience will likely not be significant and will almost certainly not be sustainable. So if you want to get more clients in your coaching practice, you must consider how you’ll handle not only the coaching sessions, but all the things that happen to gain that coaching client.

So as a life coach, how do figure out what your most pressing business problems are?

The easiest way is through Reverse engineering. Start with the end result. Consider what challenges you’d face if you had double, or even triple, the number of people contacting you about your coaching services, for instance.

Another way to find your most pressing problems is think about the task in your coaching business that you least enjoy doing. It’s pretty likely that you’ll find some issues there. For instance, there was a timein my own business when invoicing my clients was a pain for me. Of course, it presented a huge problem for me that I dreaded doing the thing that got me paid. So I had to look at this and find a new way to invoice my clients – a way that would be easier and much less time-consuming. I found my invoicing solution and now I can invoice clients so quickly and easily that I rarely even think about it, let alone dread it.

So you want to look for the things that aren’t working in doing your business. Find the holes in your coaching practice and fill them. To fill those holes, start thinking in reverse and consider what you’re doing well, don’t enjoy or simply don’t know how to do. Start there. Consider all the steps along the way. Write it all down, turn it upside down and now you’ve got the outline for a plan. Focus on the issue closest to where you are now, and you likely have, at least one of, your most pressing business problem.

Plan your coaching practice for success

We so often tell our coaching clients to plan for success. Why couldn’t that mean imagine the success you want and work backward to where you are today? It’s a little secret – and it works!

What is the most pressing problem in your coaching practice? In your business? And what are you doing about it?

Let’s talk about it!

note: image from tashland on Flickr, some rights reserved)