Is your business creating a community that people want to be a part of?

Among the mass of things that you need to consider in running a small business on the web, this question is seldom asked. We spend our time with target audience, branding and marketing strategies. We focus on the design of our website and spend hours editing the copy we put on it. Yet how often do we consider the whether our product or service is something that people really want?

Yet in today’s online marketplace, what is it the people want?

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Is choice a good thing?

Walk through any supermarket here in the U.S and you’ll find tons of choices. Want a simple can of soup, you have to wade through 15 different brands of chicken noodle. Or toothpaste, or cereal, or ice cream. Heck, we even have to make a choice between ketchup brands.

Now choice may be good. I know I appreciate having a choice of certain things I need, use or enjoy. And I know I’d be upset if someone took away Breyer’s ice cream and made me buy from only one brand.

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People want what you know!

They want your stories, your perspectives, your perceptions and your ideas. And in some cases they want your help or they want to learn how to do what you know. Either way, they appreciate the value your blog adds to their life or their business. The value, after all, is why they’re spending their valuable time reading you in the first place.

I was ruminating on this while reading Liz Strauss’ new informational product – an ebook, The Secret to Writing a Successful and Outstanding Blog. In her book, Liz walks you through how to use your blog to create conversation and grow a community. You get insights and suggestions from someone who has close to 70,000 comments on her own blog. I absolutely highly recommend it. And just to be transparent, I did help her a bit on the development and distribution, though I do not receive any royalties from it.

One interesting thing about Liz’s book is that it was created from content she had published on her blog over the past two years. When she came up with the idea to create her informational product, she went back through old posts to use the ones that would fit as content. In all, the core of her ebook is the content from her blog.

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Before he passed, my grandfather used to teach me many things – about sports, about nature, about gardening, and about life. He was a very learned man who at one point read every volume of the Encyclopedia Britannica from cover to cover just to learn.

I remember much from our conversations – though truthfully, he was often doing most of the talking as I’d just try to absorb what he was teaching me.

One of the things he said again and again is, “what you focus on expands.” He said it often, in many different ways. But the core message was always the same – whatever you think is – is.

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If you run a small business you’re likely making decisions all the time. If it’s not what product to develop it’s where to publicize your business. Or perhaps you’re considering hiring a virtual assistant or looking for a joint venture partner. Either way, you’re business is forcing you to make choices all day long.

But to be successful, you’re ultimately not the decision maker. And if you want to be successful, you shouldn’t be.

I know what you’re thinking (other than this Dawud cat is crazy), “Then who makes the decisions if I don’t?”

Your market does, of course.

You can sit back everyday, all day and make decisions about where to steer your business. Sure you decide what emails to respond too, what phone calls to take, and where to put your marketing efforts. You decide to develop this product or refine that service or to build this relationship or that one.

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People ask me all the time how do I grow my business?

The answer is always quite simple, really. So simple that it can be answered in one word – change.

Albert Einstein defined insanity as “doing the same thing over and over again and expecting different results.“

Yet how many of us can say that we’re not doing something insane with our business? How many of us keep trying the same things again and again hoping that somehow the results will be different than before?

Well, the only way to different results is to do things differently than before. If you want to grow your business, you have to introduce something new into it. You have to do something, even ever so slightly, different. In other words, you have to change.

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So much of the branding, strategy and marketing advice I see around the web answers two questions – what and why. What do you need to do and why do you need to do it.

But there’s a third question that I see rarely answered. That question…how! How do you actually do what and why?

For instance, if you have a business, you need to market your business. Perhaps you learn what types of marketing would work best for your business. You even learn why those types of marketing can help you be successful. [ continue reading & share your thoughts → ]

Business is not just about what you do.

Yet, as business owners, we spend so much of our time focusing on how to do what we do better. We read, we blog, we train, we attend workshops and conferences, go to events, network and so on. All under the guise that we can gain some edge in how we do what we do.

But what if the edge isn’t in what we do for our clients and customers?

My grandmother buys a new car every four years. And for the past three decades, she’s been buying her cars from the same guy at the same dealership. Is it because the Buicks they sell are somehow better than the Buicks at other dealerships? Or maybe it’s that this specific salesman does his job better than the other salesmen do.

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Do you make to-do lists?

Most methods for productivity include making various to-do lists of the things you want and need to get done. Whether it’s David Allen, Stephen Covey or Jerry Seinfeld, everyone suggests making lists.

But do you ever find that your lists keep growing? Or do you get discouraged looking at a never-ending list of stuff that needs to get done? Or worse, do you find yourself not getting things done because you’re overwhelmed by your to-do list? So, what happens when your to-do lists start doing you?

What happens when the to-do lists you make begin getting in the way of actually getting things done?

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Business is about relationships. Relationships are about people. So it should be obvious that people do business with people, not businesses.

Yet I’m always surprised how many small business owners miss this. Somewhere in all their efforts to develop their business plan and marketing strategy they seem to forget that it’s about the people.

Maybe it’s using terms like target audience or niche market that somehow dehumanizes their thoughts, I’m unsure. Or perhaps it’s the way we think about business in general as being a cold, cut-throat world where business owners are always trying to gain an upper hand on the competition. I know it’s hard to see people when we’re thinking like that.

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